Return Policy

If You Get the Wrong Item

I will send you a return label along with your original order. All you will have to do is ship back the wrong item with the prepaid shipping label. 

If Your Item is Damaged

If your item is damaged in transit. Please send pictures of the package before it is opened and a picture of the damaged item. After pictures of the item are received a full refund will be issued. A refund will not be issued without the pictures.

Other Reasons

If you want to send your item back for any reason other than the ones stated above you can send it back within 14 days of the item being marked delivered. Please contact me via email at info@hooktopi.com before shipping the item back. You will be responsible for the return shipping. 

Non-Refundable Items

All custom orders are non-refundable. (Please see the custom orders page for more information on custom orders)